RE

retellai-core-workflow-a

Builds and configures AI-driven voice agents using Retell AI.

Install

mkdir -p .claude/skills/retellai-core-workflow-a && curl -L -o skill.zip "https://agentskills.codes/api/skills/download/7945" && unzip -o skill.zip -d .claude/skills/retellai-core-workflow-a && rm skill.zip

Installs to .claude/skills/retellai-core-workflow-a

Activation

This is the description your AI agent reads to decide when to run this skill — the better it matches your request, the more reliably it fires.

Retell AI core workflow a \u2014 AI voice agent and phone call automation.\n\
77 charsno explicit “when” trigger
Intermediate

Key capabilities

  • Create voice agents with custom LLM prompts
  • Configure function calling for telephony actions
  • Set call behavior parameters like silence timeouts
  • Enable backchannel responses
  • Update agent voice and configuration

How it works

It uses the Retell SDK to define LLM models, prompts, and function schemas, which are then attached to an agent instance to handle real-time voice interactions.

Inputs & outputs

You give it
Agent configuration and function definitions
You get back
Configured voice agent ready for telephony

When to use retellai-core-workflow-a

  • Create a custom voice assistant
  • Implement function calling for bookings
  • Configure telephony agent prompts
  • Build voice-enabled business workflows

About this skill

Retell AI Core Workflow A

Overview

Build and configure voice agents with custom prompts, function calling, and call flow logic.

Prerequisites

  • Completed retellai-hello-world

Instructions

Step 1: Agent with Function Calling

const llm = await retell.llm.create({
  model: 'gpt-4o',
  general_prompt: `You are a booking assistant for Dr. Smith's office.
    - Help callers book, reschedule, or cancel appointments
    - Collect: name, phone, preferred date/time
    - Confirm all details before booking`,
  functions: [
    {
      name: 'book_appointment',
      description: 'Book a new appointment',
      parameters: {
        type: 'object',
        properties: {
          patient_name: { type: 'string' },
          phone: { type: 'string' },
          date: { type: 'string', description: 'YYYY-MM-DD format' },
          time: { type: 'string', description: 'HH:MM format' },
        },
        required: ['patient_name', 'phone', 'date', 'time'],
      },
      url: 'https://your-api.com/appointments',
      speak_during_execution: true,
      speak_after_execution: true,
    },
  ],
});

Step 2: Configure Voice and Behavior

const agent = await retell.agent.create({
  response_engine: { type: 'retell-llm', llm_id: llm.llm_id },
  voice_id: '11labs-Rachel',
  agent_name: 'Dr. Smith Booking Agent',
  language: 'en-US',
  opt_out_sensitive_data_storage: false,
  end_call_after_silence_ms: 10000,  // End call after 10s silence
  max_call_duration_ms: 300000,       // 5-minute max
  enable_backchannel: true,           // "mhm", "yeah" responses
  boosted_keywords: ['appointment', 'schedule', 'Dr. Smith'],
});

Step 3: Update Agent Configuration

await retell.agent.update(agent.agent_id, {
  voice_id: '11labs-Dorothy',  // Change voice
  end_call_after_silence_ms: 15000,
});

Output

  • Agent with custom LLM prompt and function calling
  • Voice and behavior configuration
  • Real-time function execution during calls

Error Handling

ErrorCauseSolution
Function not triggeringPrompt doesn't guide to functionInclude function use in prompt
Voice quality issuesWrong voice selectionTest different voices
Call ending too earlyShort silence timeoutIncrease end_call_after_silence_ms

Resources

Next Steps

Phone call management: retellai-core-workflow-b

When not to use it

  • When the agent prompt does not explicitly guide the model to use functions

Prerequisites

Completed retellai-hello-world

Limitations

  • Function not triggering if prompt is insufficient

How it compares

This provides a structured workflow for linking backend API logic directly to voice agent function calls, bypassing manual telephony integration.

Compared to similar skills

retellai-core-workflow-a side by side with the closest alternatives in the catalog.

SkillInstallsUpdatedSafetyDifficulty
retellai-core-workflow-a (this skill)027dReviewIntermediate
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mcp-builder1363moReviewAdvanced
skill-creator1283moReviewAdvanced

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