instantly-incident-runbook

Instantly Incident Response

Overview

Contain a production incident while preserving evidence, tenant boundaries, and reversible recovery actions. Record assumptions, evidence, approval state, and rollback ownership so another operator can reproduce the result.

Prerequisites

• The target repository, Instantly workspace, environment, and accountable owner
• Current security, privacy, compliance, capacity, and change-control requirements
• An approved API v2 key only when a bounded live verification is necessary

Tool Discipline

Use Read, Glob, and Grep to inspect code, configuration, and evidence. Use WebFetch only for current first-party Instantly documentation and package metadata. Use Write or Edit only when implementation was requested and exact target files are known; never write credentials, lead data, email content, or unrestricted environment output.

Current Contract

• Campaign pause, account pause, webhook resume, and key revocation are state-changing actions.
• Sending-status, account vitals, background jobs, and webhook aggregates provide documented evidence surfaces.
• Workspace-wide 429s require coordinated throttling across every key.

Authentication

Use an API v2 key as Authorization: Bearer <key> against https://api.instantly.ai/api/v2. Grant only the endpoint-specific scopes needed, inject the key from an approved server-side secret manager, and never print, persist, commit, or place it in a URL. Treat key creation, rotation, revocation, member changes, workspace delegation, and production access as owner-approved actions.

Instructions

1. Declare severity, affected workspace, owner, time window, and customer impact.
2. Preserve redacted request IDs, statuses, deploy SHA, campaign state, and aggregate health.
3. Classify identity, scope, quota, sending, account, job, webhook, or provider failure.
4. Propose the smallest containment action with blast radius and rollback.
5. Execute pause, resume, revoke, or rollback only after incident-owner approval unless a pre-approved runbook applies.
6. Verify recovery, monitor recurrence, and record follow-up ownership.

Approval Boundaries

Do not create, rotate, reveal, or revoke keys; invite or remove members; delegate across workspaces; connect sending accounts; create or activate campaigns; import or delete leads; change suppression or retention; register, patch, resume, or delete webhooks; alter plans or paid capacity; transmit diagnostics; or perform another production mutation without explicit approval from the accountable owner. Keep diagnosis read-only unless implementation was requested.

Output

Return the workspace-safe scope, files and contracts inspected, exact API v2 routes and required scopes, evidence collected, validation result, sensitive fields redacted, remaining risk, accountable owner, approval state, and rollback or next action.

Error Handling

Examples

Use a compact handoff that makes scope, mutation authority, and evidence reviewable.

Input:

incident=INC-123; severity=P2; action=diagnose-only

Expected handoff:

cause=scope-regression; containment=proposed; approval=required

Resources

• Skill-specific official documentation
• Instantly API v2 documentation
• Instantly API v2 OpenAPI document